All orders will be processed within 1 business day (we target with in the same business day if before noon).
We reserve the right to modify any shipping arrangement and/or cancel the order as deemed necessary solely by CR Fence & Rail Inc, its team/members.
Free standard shipping on every order. The cost is covered by a small, non-refundable Postage & Logistics Fee built into each item’s price.
We offer a 90-day return window and will accept returns within this period (conditions apply). Returns follow our return policy, which states the Postage & Logistics Fee.
You are never charged for a delivery that failed before it reached you.
If the carrier can’t complete the delivery — nobody available, or an address that is incomplete or no longer current — we email and text you while the package is still with them, with that carrier’s own redelivery and pickup options. That is the fastest fix by a wide margin and it costs you nothing.
If the package comes back to us, we refund your order, or you place a new order with a corrected address — whichever you prefer. No restocking fee and no return shipping charge apply to a delivery that failed.
We will not send a second package to an address that has already failed. A second parcel to the same address fails in the same way. If the address itself is the problem, it has to change before anything ships again — which is why we ask you to re-order rather than simply resending.